Help when a purchase goes wrong.

Current status

Paid checkout is not open and no payment is currently being collected. The following policy describes the paid digital download offer when it becomes available. There is no subscription or automatic renewal.

Duplicate charges or failed paid delivery

If you are charged more than once for the same purchase, or a confirmed payment does not provide the promised digital file access because of a technical failure, contact [email protected]. Include the order reference, purchase date and a description of the issue; never send full card details.

We will investigate the order and arrange correction or a refund where appropriate. Refunds, when approved, are returned through the original payment route where supported. The payment provider and bank control processing time; no instant-refund promise is made.

Photo suitability and consumer rights

Check the free preview, source guidance and any failed or unknown checks before buying. We do not guarantee passport or visa acceptance, and a rejected application does not itself show that the software failed to deliver a file. Please contact us if the supplied file does not match the purchased output description.

Any mandatory cancellation, refund or other consumer rights remain unaffected. Where immediate digital delivery requires a specific acknowledgement under applicable law, that acknowledgement must be presented before payment. No blanket waiver is created by visiting this website.

Cancelling

Leave checkout before confirming payment to abandon a purchase. There is no recurring plan to cancel. After payment, contact support with the order reference to discuss any applicable refund or cancellation right.